Refund policy

Return and Refund Policy

 At Welfloor, we strive to provide you with the highest quality wellness flooring products and the best customer service experience. We understand that sometimes, circumstances may arise that require a return or refund. Please read our return and refund policy carefully. 

Order Cancellation:

Once an order is placed, it cannot be cancelled or modified. We begin processing your order immediately to ensure prompt delivery.

 Returns and Refunds:

Returns and refunds will only be accepted under the following conditions:

 Manufacturing Defects: If you receive a product with a manufacturing defect or damage, please contact us within [7 days] of receiving the order. We will arrange for a return or replacement, depending on product availability.

 Breach of Contract: In the event of a breach of contract, please reach out to us within [7 days] of receiving the order. We will investigate the issue and work with you to resolve it in accordance with the terms of the contract. 

Return Process:

To initiate a return or report a manufacturing defect or breach of contract, please contact our customer support team at  Info@welfloor.com  within the specified timeframe. Our team will guide you through the return process, including providing instructions for returning the product. 

Refund Process:

Refunds for manufacturing defects or breaches of contract will be processed in the form of a full refund or product replacement, depending on the circumstances and product availability. Refunds will be issued within [30 days] of receiving and inspecting the returned item. 

Non-Returnable Items:

Please note that certain items, such as customized or special-order products, are non-returnable unless a manufacturing defect or breach of contract is present.

 We value your satisfaction and are committed to resolving any issues promptly and fairly. If you have any questions or concerns regarding our return and refund policy, please contact our customer support, and our team will be happy to assist you.

 Thank you for choosing Welfloor for your wellness flooring needs. We appreciate your trust in our products and services.